Shipping Policy

Thank you for visiting and shopping at Grillz Teeth.
Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Zones

We currently ship to most countries worldwide.
Please note: Some remote or high-risk regions may not be eligible for delivery due to logistics or customs restrictions.

2. Processing Time

  • All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

  • Once your order is fulfilled and shipped, you will receive an email containing your tracking number.

3. Estimated Delivery Times

Delivery time depends on the destination and customs clearance. Estimated timeframes:

Region Estimated Delivery Time
Australia / NZ 7–14 business days
UK / EU 8–15 business days
USA / Canada 10–18 business days
Asia / Middle East 8–16 business days
Rest of the world 10–20 business days

These delivery times are estimates, not guarantees.
Delays may occur due to customs, weather conditions, or carrier issues.

4. Shipping Costs

✔️ Standard Shipping is FREE on all orders — no minimum purchase required.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking link.
Please allow up to 72 hours for tracking updates to appear.

If you do not receive tracking information within 5 business days, please contact us at:
📩 contact@grillzteeth.store

6. Customs, Duties & Taxes

Grillz Teeth is not responsible for customs fees, duties, VAT, or import taxes imposed by your country.
Any additional charges are the responsibility of the customer.

7. Incorrect or Incomplete Address

Please ensure your address is entered correctly.
We are not responsible for delivery failures due to incorrect or incomplete addresses.

If a package is returned to us, reshipping fees may apply.

8. Lost or Stuck Packages

If your order is marked “delivered” but you have not received it, please check with:

  • Your local post office

  • Neighbors or household members

  • Local carriers

If tracking does not update for more than 15 business days, contact us and we will assist.

9. Order Not Received

If your order has not arrived after 30 business days from dispatch and tracking shows no progress, we will:

  • Resend the product at no cost, OR

  • Issue a full refund

(Exceptions apply if the issue is due to an incorrect address or refusal of delivery.)

10. Contact

For shipping or order-related inquiries:
📩 contact@grillzteeth.store